Carte Pokémon – Magicarpe - Don FSMRK (Fonds de Soutien aux Magicarpe de la Région de Kanto)

Are your products official?

Yes, all our products are 100% official ✅
At Quest Corner, there's no room for doubt: every item comes from trusted distributors, with whom we work directly.
We are collectors first and sellers second, so you can order with confidence. ✊

We process orders within 24 to 48 business hours.
Once shipped, you will receive a tracking link by email.

🚚 What delivery methods are available?

Colissimo and Mondial Relay for now, in mainland France. Other options coming soon!

📍Can I track my order?

Yes! As soon as your order is shipped, you will receive a tracking link via email.

💰 What payment methods are accepted?

We accept all credit cards via Shopify Payments, as well as PayPal, Apple Pay, Google Pay, etc.

🔒 Is my payment secure?

Of course! All transactions are secure thanks to SSL protocol.
Shopify does not store any banking information.

🔁 Can I return an item?

You have 14 days from receipt to return a product to us.

👉 You are responsible for the return shipping costs.

💸 When will I be reimbursed?

Once the return has been validated, the refund will be processed within 5 to 7 business days.

⚠️ Only the price of the products will be refunded (excluding initial shipping costs).

In addition, as our service providers (Shopify, Stripe, PayPal, etc.) do not refund their commissions, 5% of the total order amount will be retained to cover these technical and banking fees.

✅ Exception: these fees do not apply if the return is due to an error on the part of Quest Corner (defective product, incorrect reference).

📦 Which items cannot be returned?

• Open sealed products (boosters, displays, etc.)
  
• Personalized items
  
• The Mystery Boxes
  
• Products on sale
  

👉 That gives you a short, clear FAQ.

Our loyalty program allows you to earn points with every order and unlock rewards as you go.

Here's how it works:

• 🛒 1€ dépensé = 5 points (~0.03€) → 3% de cashback
  Tu gagnes des points sur tous les produits de la boutique
  (hors Mystery Box).
  
• 🎁 Échange tes points contre des produits gratuits et exclusifs, des cadeaux et, selon les récompenses disponibles, des réductions.
  
• 🧭 Level up to unlock increasingly epic perks (more perks coming soon for each tier...)
  
• 🤝 Refer a friend and earn 500 Quest Points when they place their first order, and get them 5% off their first order.
  
• ⭐ Laisse un avis et reçois 100 Quest Points, dans la limite de 2 avis récompensés par semaine.

1. How do I use my points?

Once logged into your account, click on the "🎁 Rewards" button at the bottom of the screen.
You can redeem your points for instant discounts, products, or other benefits depending on your level.

2. Do my points expire?

Oui, au bout de 12 mois après gain

3. Can I combine a reward with a current promotion?

Discounts earned through your points cannot always be combined with current promotions.
But don't worry: you can always choose the best option before confirming your shopping cart. 🛒

4. Pourquoi je ne vois pas les points gagnés sur un produit ?

Si le nombre de Quest Points n’est pas affiché sur une page produit, cela signifie simplement que les points ne sont pas disponibles pour cet article.

Dans la grande majorité des cas (environ 95%), les produits permettent de gagner des points.

Cependant, lors de certains événements, baisses de prix importantes ou promotions exceptionnelles, nous pouvons temporairement désactiver les points afin de proposer les meilleurs prix possibles.

⚠️ Important ⚠️

Les récompenses Quest+, leur disponibilité ainsi que le nombre de points requis peuvent évoluer au fil du temps.

Les récompenses sous forme de produits gratuits sont privilégiées par rapport aux réductions.

Lors de la validation de ta commande, tu peux indiquer la langue du produit souhaitée dans les notes du panier.

Because we're not just here to sell cards.

At QuestCorner, every order is part of an adventure.
We grew up with the TCG, we live it every day, and we are committed to creating a store designed by enthusiasts, for enthusiasts.

✅ Carefully selected products

✅ Immersive experiences (Quests, Rewards, Gamification...)

✅ A genuine connection with our community

✅ Just transparency, love... and a big dose of passion💫

📲 Where can I follow you?

On Instagram, TikTok, YouTube, and Voggt—all links are on our page Follow us !

📬 How can we contact you?

Via our contact form or by email at contact@questcorner.fr for any information or sav@questcorner.fr for any issues related to your order.